Privacy Policy

Last Updated: July 7, 2025

Our Commitment to Privacy

INNOCONSULT MEDIA PTE. LTD. ("We" "Our" "Us" or " Innoconsult Media”) is dedicated to protecting the privacy of individuals who participate in our surveys and use our online services. This Privacy Policy outlines our practices regarding the collection, use, retention, and security of information obtained from our users and survey participants.

We do not disclose personally identifiable information about our survey respondents to any third parties, except for the purpose of reporting survey findings to our clients or as mandated by law or legal proceedings. "Personally identifiable information" refers to any data that can identify you as an individual, such as your name, physical address, or email address.

Information We Collect

To meet the objectives of our diverse surveys, Innoconsult Media gathers a wide array of information. For instance, survey participants might be asked to provide personally identifiable details (like age, gender, education), demographic data, financial information (such as household income), and their specific opinions on various products and services.

Participation in any survey is entirely voluntary. Respondents should only answer questions they are comfortable with and may choose to skip any question. Innoconsult Media reserves the right to report the data gathered (e.g., demographic information, preferences) to our clients. Any information you willingly provide within a survey may be shared with the entity that commissioned the survey. We will not disclose a respondent's personally identifiable information to any clients or third parties other than the specific commissioner of the survey.

How Is Your Data Used?

Innoconsult Media utilizes your data to secure registration transactions. With your prior consent, your data may also be shared with third parties for them to achieve their objectives. We want to inform you that you can revoke your consent for this data transfer at any time by accessing the "Personal Data" section in your personal account on the Innoconsult Media platform.

How Long Do We Retain Your Data?

Your data will be stored in our systems for as long as your user account with Innoconsult Media remains active. You have the right to delete your account at any time. Furthermore, you can also remove specific categories of data you have voluntarily provided at your discretion.

Who Has Access to Your Data?

To connect you with relevant market research opportunities, Innoconsult Media partners with trusted third-party market research firms ("Research Partners"). We may share certain information about you with these partners for a few specific reasons.

 

The data we share includes your unique ID number (UID) and general demographic or personal information. This can cover details like your zip code, gender, education level, and employment information (such as your job title or industry). It may also include information about your lifestyle and consumer habits, like products you own, whether you own a home or have pets, and other general household details. In certain regions, and only where legally permitted, this may also include ethnicity or race.

 

We share this information with our Research Partners for the following purposes:

1. To Match You with Surveys: They use this data to identify surveys you might be eligible for.
2. For Audience Analytics: Their clients may use this anonymous data to better understand their audience.
3. To Enhance Research Data: They may add this information to your completed survey responses to provide their clients with more robust data for analysis.
4. Other Uses: For any other purposes outlined in our partners' own privacy policies.

 

How It Works & Your Choices

If a Research Partner identifies you as a good fit for a survey, they will send us a unique survey link. We will then email you an invitation to participate.

We will never share your name, email address, or phone number with our Research Partners.

Please note that your information may be transferred to and stored in countries outside of your own, including the United States. By accepting this policy, you are consenting to this transfer and processing.

 

You are in full control and can opt out of this data sharing at any time. To do so, you can:

1. Click the unsubscribe link in any survey invitation email.
2. Log in to your personal account at www.innosurvey.com.
3. Email our support team at [email protected].

If you choose to opt out, we will take care of notifying our Research Partners.

Finally, participating in these surveys does not make you a member of our partner companies or entitle you to any of their separate benefits. If you have any questions about our data-sharing practices, please don't hesitate to contact us at [email protected].

Additional Information Collection

Our servers automatically recognize a user's domain name and IP address. This process does not reveal any personal information about you. We may also collect anonymous "traffic data" for marketing purposes or to improve our services. We may use cookies to enhance user experience, for quality control, and for validation. No personal information is stored in the cookies we use. You can manage cookies through your browser settings, but disabling them may limit your experience on our website.

GDPR Privacy Rights

This section applies to you if you are in the European Economic Area (EEA).

Our Legal Reasons for Using Your Data

Under the General Data Protection Regulation (GDPR), we only process your personal data when we have a valid legal reason to do so. These reasons include:

Your Consent: You have given us clear consent to use your personal data for a specific purpose.

To Fulfill a Contract: We need your data to perform a contract we have with you (or to take steps before entering into one).

Legal Obligation: We are required by law to process your data.

To Protect Vital Interests: We need to process your data to protect your life or the life of another person.

Public Interest: The processing is necessary for a task carried out in the public interest or for our official functions.

Our Legitimate Interests: We process your data for our legitimate business interests, so long as those interests don’t outweigh your rights and freedoms.

If you ever have questions about our legal basis for processing your information, please contact us. We are happy to clarify why we need your data and whether it's required by law or for a contract.

Your GDPR Data Protection Rights

We are committed to ensuring you can easily exercise your rights over your personal data. If you are within the EU, you have the right to:

Access Your Data: You can request a copy of the personal data we hold about you. You can often access, update, or request to delete your information directly in your account settings. If you need help, please contact us.

Correct Your Data: You have the right to have any incomplete or inaccurate information we hold about you corrected.

Object to Processing: You can object to us processing your data when we are relying on "legitimate interests" as our legal basis. You also have the absolute right to object if we are processing your data for direct marketing.

Request Deletion: You can ask us to delete or remove your personal data when there is no longer a good reason for us to keep it.

Transfer Your Data (Data Portability): You can ask for your data to be provided to you, or a third party you choose, in a common, machine-readable format. This right applies to information you initially gave us consent to use or that we used to perform a contract with you.

Withdraw Consent: You can withdraw your consent at any time. If you do, we may no longer be able to provide you with certain services or features.

How to Exercise Your Rights

You can exercise any of these rights by contacting our support team. For your protection, please be aware that we may need to verify your identity before responding to your request. We will do our best to respond as quickly as possible.

Making a Complaint

You have the right to file a complaint with a Data Protection Authority about our collection and use of your data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Rights Under U.S. State Privacy Laws

As a resident of the United States, your privacy is protected by various state-level laws. These laws give you more control over how your personal data is collected, used, and shared. Below is an overview of some of the key regulations.

 

California: California Privacy Rights Act (CPRA)

Building on the foundation of the California Consumer Privacy Act (CCPA), the CPRA expands the privacy rights of California residents. This law gives you the ability to:

• Prevent businesses from sharing your personal information.
• Correct inaccurate personal information that a business holds about you.
• Limit the use of your "sensitive personal information," which includes details like your precise location, race, ethnicity, religion, genetic data, sexual orientation, and private communications.

 

The CPRA also established the California Privacy Protection Agency (CPPA) to enforce these laws and penalize violators.

 

Virginia: Virginia Consumer Data Protection Act (VCDPA)

Virginia's VCDPA grants residents of Virginia more control over their personal data. The law governs how businesses must handle your information, giving you specific rights to access, control, and opt out of the sale or processing of your data for targeted advertising.

 

Utah: Utah Consumer Privacy Act (UCPA)

The UCPA provides Utah residents with fundamental rights over their personal information. While considered business-friendly, it outlines clear obligations for companies on how they must manage your data and provides you with the right to access and delete your information and opt out of its sale.

 

Connecticut: Connecticut Data Privacy Act (CTDPA)

The CTDPA is designed to give Connecticut residents robust data protection rights. The law applies to businesses that operate in the state or provide services to its residents, especially those that handle the data of 25,000 or more consumers.

Under the CTDPA, businesses have a responsibility to:

• Be transparent about the types of personal information they collect.
• Protect your data using reasonable administrative, technical, and physical security measures.
• Provide a clear privacy notice explaining how they use your information.
• Get your consent before collecting and using your personal data.
• Allow you to access, correct, and delete your personal information.
• Have a process for notifying you in the event of a data breach.

 

Key Privacy Terms & Definitions

These state laws often use specific terms. Here’s what they mean in plain English:

• Consumer: A resident of a state acting in a personal or household context (not in an employment or business capacity).
• Controller: The company or person that decides why and how personal data is processed.
• Processor: A person or company that processes personal data on behalf of a controller.
• Consent: A clear, voluntary, and informed action you take to agree to the processing of your data.
• Personal Data: Any information that is linked or can be reasonably linked to you. This does not include anonymous or publicly available information.
• Process / Processing: Any action performed on personal data, such as collecting, storing, using, sharing, or deleting it.
• Sensitive Data: A specific category of personal data that reveals information about:
  1. Racial or ethnic origin
  2. Religious beliefs
  3. Sexual orientation
  4. Citizenship or immigration status
  5. Medical history, health conditions, or diagnoses
  6. Genetic or biometric data used for identification
  7. Precise geolocation data

 

Data Storage and International Transfers

Our company is headquartered in Singapore, and your information is stored on our servers located in the United States.

If you live outside of the U.S., this means your personal information will be transferred to, stored, and processed in the United States. By using our services and agreeing to this privacy policy, you consent to this transfer.

For residents of countries with specific data transfer laws, we ensure that your data is protected by using legally-approved safeguards, such as standard contractual clauses and other mechanisms required by law.

Sharing Data for Marketing

We will never share your personal information with third parties for their own marketing purposes without your express "opt-in" consent. You are always in control and can withdraw this consent at any time by adjusting your account settings or contacting our support team.

Disclosures for Legal & Safety Reasons

Please be aware that we may be required to disclose your personal data to public authorities, such as law enforcement, in response to a lawful request, to comply with a legal obligation, or for purposes like crime prevention. We will only do so when legally required.

If you have any questions about how we handle your data, please contact us at [email protected] .

 

Opt-Out Procedure

Innoconsult Media respects requests to be excluded from marketing communications. To be removed from our mailing list, please send your request via email to [email protected].

Protecting Your Information

We are dedicated to handling the personal information of our survey respondents with care and integrity. We employ industry-standard security measures to protect your data. However, no internet transmission is ever completely secure, and we cannot guarantee the absolute security of your data.

Dispute Resolution

If you have a complaint about how we have handled your personal information, please contact us directly. We will make every reasonable effort to address and resolve your concerns.

Compliance

By signing up for and participating in the Innoconsult Media panel, you agree to this privacy policy and our terms of use.

Contact Information

For any questions regarding this Privacy Policy, our data handling practices, or to request the removal of your information from our database, please contact us:

INNOCONSULT MEDIA PTE. LTD.

Address: 60 paya lebar road

#13-04, paya lebar square

Singapore 409051

Email:

• Data Protection Officer: Alexander Murphy, [email protected]
• Support Team: [email protected]