Privacy Policy

Privacy Policy

Last Updated: July 8, 2025

1. Introduction

INNOCONSULT MEDIA PTE. LTD. ("we," "our," or "us") operates the Inno Survey platform, accessible at www.innosurvey.com (the "Platform"). We are dedicated to protecting the privacy of individuals who register, participate in surveys, and use our online services.

This Privacy Policy explains how we collect, use, retain, share, and protect your personal information when you use the Platform. By registering for or using Inno Survey, you agree to the terms of this Privacy Policy.

If you have any questions, please contact us at [email protected].

2. Information We Collect

We collect the following categories of information:

a) Information You Provide Directly
- Registration details: username, email address, and password.
- Profile information: age, gender, education level, employment information, household details, and other demographic data.
- Survey responses: opinions, preferences, and other information you provide when participating in surveys.
- Payment and redemption information: details necessary to process reward redemptions.

b) Information Collected Automatically
- Technical data: IP address, browser type, operating system, device type, and referring URLs.
- Usage data: pages visited, time spent on the Platform, and actions taken.
- Cookies and similar tracking technologies: see Section 9 for details.

c) Information from Third-Party Tools
To protect the security and integrity of our Platform, we use third-party security and fraud prevention tools when you register or access the Platform. These tools may automatically collect technical information about your connection, including your IP address, device characteristics, and network information, to assess potential security risks. This processing is based on our legitimate interest in preventing fraudulent registrations and maintaining Platform security. No personally identifiable information is shared with these tools beyond what is technically necessary for the security check.

3. How We Use Your Information

We use the information we collect for the following purposes:

- To create and manage your account.
- To match you with relevant survey opportunities.
- To process and fulfil reward redemptions.
- To communicate with you, including sending survey invitations and platform updates.
- To detect and prevent fraud, abuse, and security incidents.
- To improve and personalise your experience on the Platform.
- To comply with applicable laws and legal obligations.
- To enforce our Terms and Conditions.

We will not use your information for any purpose not described in this Privacy Policy without first obtaining your consent.

4. How We Share Your Information

a) Research Partners
To connect you with relevant market research opportunities, we work with trusted third-party market research firms ("Research Partners"). We may share the following information with these partners:

- Your unique ID number (UID).
- General demographic information, such as zip code, gender, education level, employment information, and lifestyle or consumer habits.

We will never share your name, email address, or phone number with Research Partners. Information shared with Research Partners is used to match you with surveys, conduct audience analytics, and enhance research data quality.

b) Survey Commissioners
Any information you voluntarily provide within a survey may be shared with the entity that commissioned that survey. We will not disclose your personally identifiable information to any client other than the specific commissioner of the survey you participated in.

c) Legal and Regulatory Disclosures
We may disclose your personal data to law enforcement or other public authorities when required by law, to comply with a legal obligation, or for purposes such as crime prevention. We will only do so to the extent legally required.

d) Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform before your information is transferred and becomes subject to a different privacy policy.

e) With Your Consent
We may share your information with third parties for their own marketing purposes only if you have given us explicit opt-in consent. You may withdraw this consent at any time through your account settings or by contacting [email protected].

5. Data Retention

Your personal data will be retained for as long as your Inno Survey account remains active. If you choose to delete your account, we will permanently delete your personal data within 30 days of account closure, except where we are required to retain certain information by law or for legitimate business purposes such as dispute resolution or fraud prevention.

You may also remove specific categories of data you have voluntarily provided at any time through the "Personal Data" section in your account settings.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

- Right of Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data where there is no longer a legitimate reason for us to retain it.
- Right to Restriction: Request that we restrict the processing of your data in certain circumstances.
- Right to Data Portability: Request that your data be provided to you or a third party in a commonly used, machine-readable format.
- Right to Object: Object to processing based on legitimate interests, or to direct marketing at any time.
- Right to Withdraw Consent: Withdraw any consent you have previously given, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will respond as promptly as possible and within the timeframes required by applicable law.

7. GDPR — Rights for EEA Residents

This section applies to users located in the European Economic Area (EEA).

Legal Bases for Processing
We process your personal data only when we have a valid legal basis to do so, including:

- Consent: You have given clear consent for a specific purpose.
- Contract Performance: Processing is necessary to fulfil our contract with you.
- Legal Obligation: We are required by law to process your data.
- Legitimate Interests: We process your data for legitimate business purposes, provided these do not override your rights and freedoms.

International Data Transfers
Our company is headquartered in Singapore, and your data is stored on servers located in the United States. If you are located outside the United States, your data will be transferred to, stored, and processed there. We ensure such transfers are protected by legally approved safeguards, including standard contractual clauses as required by applicable law.

Making a Complaint
You have the right to lodge a complaint with a Data Protection Authority in your country of residence. For more information, please contact your local data protection authority in the EEA.

8. U.S. State Privacy Rights

This section applies to residents of certain U.S. states.

California (CPRA)
California residents have the right to know what personal information is collected and how it is used, to correct inaccurate personal information, to delete personal information, to opt out of the sale or sharing of personal information, and to limit the use of sensitive personal information.

Virginia (VCDPA)
Virginia residents have the right to access, correct, delete, and obtain a copy of their personal data, and to opt out of its sale or use for targeted advertising.

Utah (UCPA)
Utah residents have the right to access and delete their personal information and to opt out of its sale.

Connecticut (CTDPA)
Connecticut residents have rights similar to those described above, including the right to access, correct, delete, and port their personal data, and to opt out of certain processing activities.

To exercise any of the rights listed above, please contact us at [email protected] or log in to your account at www.innosurvey.com.

9. Cookies

We use cookies and similar technologies to enhance your experience on the Platform, for quality control, and for validation purposes. No personally identifiable information is stored in the cookies we use.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of the Platform.

For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy at www.innosurvey.com/page/cookie-policy.

10. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.

11. Children's Privacy

The Inno Survey Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information. If you believe we may have collected data from a minor, please contact us at [email protected].

12. Opt-Out of Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

- Clicking the unsubscribe link in any email we send.
- Logging in to your account at www.innosurvey.com and updating your communication preferences.
- Emailing our support team at [email protected].

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages necessary for the operation of your account.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify you by email or through a prominent notice on the Platform. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:

INNOCONSULT MEDIA PTE. LTD.
Address: 60 Paya Lebar Road, #13-04, Paya Lebar Square, Singapore 409051
Data Protection Officer: Alexander Murphy — [email protected]
Support Team: [email protected]